Facilities Support Specialist

2 weeks ago


Sheffield, Sheffield, United Kingdom CV-Library Full time

We are seeking a highly skilled and experienced Senior Helpdesk Administrator to join our Estates department at Doncaster College.

About the Role:

The successful candidate will be responsible for managing the helpdesk operations, ensuring efficient and effective support for all estates-related queries and issues.

The Senior Helpdesk Administrator will oversee the day-to-day operations of the Estates helpdesk, providing leadership and guidance to the helpdesk team.

Key Responsibilities:
  • Manage and coordinate the helpdesk team, ensuring high standards of customer service.
  • Oversee the logging, tracking, and resolution of helpdesk tickets.
  • Provide training and support to helpdesk staff.
  • Monitor helpdesk performance and implement improvements as necessary.
  • Prepare regular reports on helpdesk activities and performance.
  • Ensure compliance with health and safety regulations and policies.

We offer a competitive salary package including an estimated £40,000 per annum (dependent on experience).



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