Helpdesk Operations Manager

3 days ago


Sheffield, Sheffield, United Kingdom CV-Library Full time
Job Title

Helpdesk Operations Manager

About the Role

The successful candidate will oversee the day-to-day operations of the Estates helpdesk, ensuring high standards of customer service and efficient support for all estates-related queries and issues.

Key Responsibilities
  1. Manage and coordinate the helpdesk team, providing leadership and guidance to ensure prompt and professional handling of helpdesk requests.
  2. Oversee the logging, tracking, and resolution of helpdesk tickets, monitoring performance and implementing improvements as necessary.
  3. Provide training and support to helpdesk staff to ensure they are equipped to handle complex issues effectively.
  4. Prepare regular reports on helpdesk activities and performance to inform strategic decisions.
Essential Criteria
  • GCSE Maths / English Grade C/4 or higher.
  • Proven experience in a helpdesk or customer service role, preferably within an estates or facilities management environment.
  • Proficiency in using helpdesk software and other relevant IT systems.
Salary

£30,000 - £35,000 per annum (dependent on experience).



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