Helpdesk Operations Manager
3 days ago
Helpdesk Operations Manager
About the RoleThe successful candidate will oversee the day-to-day operations of the Estates helpdesk, ensuring high standards of customer service and efficient support for all estates-related queries and issues.
Key Responsibilities- Manage and coordinate the helpdesk team, providing leadership and guidance to ensure prompt and professional handling of helpdesk requests.
- Oversee the logging, tracking, and resolution of helpdesk tickets, monitoring performance and implementing improvements as necessary.
- Provide training and support to helpdesk staff to ensure they are equipped to handle complex issues effectively.
- Prepare regular reports on helpdesk activities and performance to inform strategic decisions.
- GCSE Maths / English Grade C/4 or higher.
- Proven experience in a helpdesk or customer service role, preferably within an estates or facilities management environment.
- Proficiency in using helpdesk software and other relevant IT systems.
£30,000 - £35,000 per annum (dependent on experience).
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