Student Services Coordinator

24 hours ago


Sheffield, Sheffield, United Kingdom Homes For Students Full time
Job Description

We are seeking a highly motivated and customer-focused Resident Services Assistant to join our team at Homes for Students.

The ideal candidate will provide exceptional customer service, handle inquiries via email, website, telephone, and in person, and operate a professional helpdesk and telephone service. Strong communication and interpersonal skills are essential, as is the ability to stay organised in a busy and diverse role.

The successful candidate will also possess excellent IT skills, experience using Microsoft Office software, and a quick and efficient learning ability. Previous customer service experience is desirable, but not required.

Key Responsibilities:

  • Provide a warm and friendly meet and greet service to students and visitors
  • Handle customer and visitor inquiries via various channels
  • Operate a professional helpdesk and telephone service
  • Contribute to back-office functions, providing administrative support to the operations team and General Manager

Benefits:

  • Generous holiday package of 25 days, plus bank holidays
  • Access to exclusive retail discounts
  • Cycle-to-work scheme
  • Charity days per annum

At Homes for Students, we value integrity, being a force for good, supporting one another, and fostering connections. We believe in equal opportunities and inclusivity, and we encourage applications from candidates of all backgrounds and communities.



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