Senior Helpdesk Manager

2 weeks ago


Sheffield, Sheffield, United Kingdom CV-Library Full time

Senior Helpdesk Administrators play a vital role in the success of our Estates department at Doncaster College.

About the Job:

As a Senior Helpdesk Administrator, you will be responsible for managing the helpdesk operations, ensuring efficient and effective support for all estates-related queries and issues.

Key Accountabilities:
  1. Coordinate the helpdesk team, delivering exceptional customer service.
  2. Oversee the logging, tracking, and resolution of helpdesk tickets.
  3. Develop and deliver training programs for helpdesk staff.
  4. Analyze helpdesk performance and suggest improvements.
  5. Compile regular reports on helpdesk activities and performance.
  6. Maintain adherence to health and safety policies.

This is an exciting opportunity to work for CV-Library, with a competitive salary package including an estimated £42,000 per annum (dependent on experience).



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