Senior Helpdesk Manager
2 weeks ago
Senior Helpdesk Administrators play a vital role in the success of our Estates department at Doncaster College.
About the Job:As a Senior Helpdesk Administrator, you will be responsible for managing the helpdesk operations, ensuring efficient and effective support for all estates-related queries and issues.
Key Accountabilities:- Coordinate the helpdesk team, delivering exceptional customer service.
- Oversee the logging, tracking, and resolution of helpdesk tickets.
- Develop and deliver training programs for helpdesk staff.
- Analyze helpdesk performance and suggest improvements.
- Compile regular reports on helpdesk activities and performance.
- Maintain adherence to health and safety policies.
This is an exciting opportunity to work for CV-Library, with a competitive salary package including an estimated £42,000 per annum (dependent on experience).
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Helpdesk Operations Manager
4 days ago
Sheffield, Sheffield, United Kingdom Doncaster College Full timeAbout the Role:The Senior Helpdesk Administrator will play a pivotal role in ensuring that all helpdesk requests are handled promptly and professionally, contributing to the smooth operation of our facilities. This is a great opportunity to work in a dynamic and supportive team environment.Responsibilities:Coordinate the helpdesk team to provide excellent...
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Helpdesk Operations Manager
3 days ago
Sheffield, Sheffield, United Kingdom CV-Library Full timeJob TitleHelpdesk Operations ManagerAbout the RoleThe successful candidate will oversee the day-to-day operations of the Estates helpdesk, ensuring high standards of customer service and efficient support for all estates-related queries and issues.Key ResponsibilitiesManage and coordinate the helpdesk team, providing leadership and guidance to ensure prompt...
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Helpdesk Administrator
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Sheffield, Sheffield, United Kingdom CV-Library Full timeWe are seeking a highly skilled and experienced Helpdesk Administrator to join our team at CV-Library.About the Role:The successful candidate will be responsible for managing helpdesk operations, ensuring efficient and effective support for all estates-related queries and issues. This involves overseeing day-to-day helpdesk activities, providing leadership...
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Helpdesk Team Lead
5 days ago
Sheffield, Sheffield, United Kingdom Doncaster College Full timeJob Title: Helpdesk Team LeadThe estimated salary for this role is £25,000 - £35,000 per annum.At Doncaster College, we are seeking a highly skilled and experienced Helpdesk Team Lead to join our Estates department. The successful candidate will be responsible for managing the helpdesk operations, ensuring efficient and effective support for all...
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IT Helpdesk Leader/Supervisor Position
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Senior Support Specialist
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Sheffield, Sheffield, United Kingdom Doncaster College Full timeJob Summary:We are seeking a highly skilled and experienced Senior Helpdesk Administrator to join our Estates department at Doncaster College. As a key member of the team, you will be responsible for managing helpdesk operations, ensuring efficient and effective support for all estates-related queries and issues.About Us:At DN Colleges Group, we aim to...
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Sheffield, Sheffield, United Kingdom CV-Library Full timeWe are seeking a highly skilled and experienced Senior Helpdesk Administrator to join our Estates department at Doncaster College.About the Role:The successful candidate will be responsible for managing the helpdesk operations, ensuring efficient and effective support for all estates-related queries and issues. The Senior Helpdesk Administrator will oversee...
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