Head of Technical Operations

7 months ago


Sheffield, United Kingdom Andy File Associates Ltd Full time

Andy File Associates Limited are working as a recruitment agency on behalf of our client with regards this permanent vacancy. Our client is a forward-thinking technology company (Managed Service Provider) specializing in cloud solutions, data management, and IT infrastructure services. With a relentless commitment to innovation and customer satisfaction, our client is at the forefront of delivering cutting-edge solutions to businesses across professional services. As they continue to expand and elevate their services, they are seeking an accomplished and dynamic Head of Technical Operations to manage their technical department including support in South Yorkshire.

**Key Responsibilities**:

- Lead, mentor, and manage a team of support professionals to ensure efficient ticket resolution and exceptional customer support.
- Bridge the gap between senior technical directors and the Technical operations team, aligning technical and operational strategies.
- Manage and optimize the support helpdesk operations, ensuring timely resolution of tickets and maintaining service level agreements (SLAs).
- Handle Relationships with third party providers to ensure cost-effective and compliant licensing solutions.
- Utilize ITIL best practices to streamline helpdesk processes and drive operational excellence.
- Collaborate with other departments to ensure seamless IT networking and infrastructure support.
- Monitor and report on key performance indicators, driving continuous improvement initiatives.

**Qualifications**:

- ITIL qualification is preferred.
- Proven experience in a senior technical people management role, particularly in an IT helpdesk environment.
- Strong understanding and experience with ticketing tools and helpdesk systems.
- In-depth knowledge of IT networking and Microsoft product range issues is essential.
- Strong problem-solving abilities and data-driven decision-making.
- Excellent communication and interpersonal skills.
- Proven experience in optimizing helpdesk operations for efficiency and customer satisfaction.

**Job Types**: Full-time, Permanent

**Salary**: Up to £100,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Supplemental pay types:

- Performance bonus

Work Location: In person


  • Head of IT Operations

    4 weeks ago


    Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full time

    About the TeamWe are a dynamic and innovative team, passionate about delivering exceptional projects and outstanding places. As a Head of IT Operations, you will work closely with the directors and other teams to ensure seamless communication and collaboration.Your key responsibilities will include managing and developing a small technical team, providing...

  • Head of Operations

    6 months ago


    Sheffield, United Kingdom Integral Recruitment Ltd Full time

    **Head of Operations** **£50,000 - £60,000 plus benefits** **Sheffield, S2** My client is a market leader in their specialist field with a global client base. Due to exciting expansion plans, they are looking for a Head of Operations with energy and ambition to help lead them through this next phase. It’s vital that the Head of Operations has proven...


  • Sheffield, Sheffield, United Kingdom Rise Technical Recruitment Limited Full time

    At Rise Technical Recruitment Limited, we are seeking an exceptional Technical Operations Manager to join our team. This is an exciting opportunity for a motivated individual to make key strategic decisions and implement crucial engineering improvement projects, driving site efficiency and contributing directly to the business achieving its goals.The role...


  • Sheffield, United Kingdom University of Sheffield Full time

    Are you an experienced senior finance professional and a strong communicator who demonstrates effective leadership skills and champions collaborative working? This job could be just for you. This is a key leadership role that will deliver a Finance Operations function that is fit for purpose in the context of supporting delivery of the University’s...


  • Sheffield, Sheffield, United Kingdom Bumper Full time

    About Bumper">Bumper is a multi-award-winning digital payments platform within the automotive industry, working with over 4,000 automotive retailers.Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey.">">Job Description">We are looking for a proactive problem-solver who thrives in a fast-paced, collaborative environment...

  • Head of Operations

    7 months ago


    Sheffield, United Kingdom University of Sheffield Full time

    We are seeking a highly motivated, well organised and goal driven individual to join a newly established Gene Therapy Innovation & Manufacturing Centre (GTIMC). The Head of Operations role provides an exciting opportunity to play a key role in the delivery of the GTIMC’s Vision. The GTIMC is one of three cutting-edge innovation hubs in the UK dedicated to...


  • Sheffield, United Kingdom University of Sheffield Full time

    This is a fantastic opportunity for a motivated individual to make an impactful difference to our controls and compliance culture and environment. Reporting to our Head of Financial Control and Compliance you’ll help drive a culture of continuous improvement, risk management, best practice and good governance. The postholder needs to have an excellent...

  • Head of Technical

    6 months ago


    Sheffield, United Kingdom Harper Anderton Full time

    **Are you an experienced Technical Manager looking to take on a leadership role within a well-established group's technical leadership team?** This opportunity involves working with a large blue-chip company that supplies to all retailers. Be a key player in the growth and development of the site, leveraging your expertise to contribute to the success of...

  • Head of Operations

    7 months ago


    Sheffield, United Kingdom ASSA ABLOY Full time

    **ASSA ABLOY Entrance Systems are looking for a Head of Equipment Operations** **Role Summary**: The Head of Equipment Operations is a key role within the business working closely with the Equipment Sales Manager and Commercial Manager and sits on the senior management team reporting to the Managing Director. The role is fully responsible for ensuring the...

  • Head of Operations

    6 months ago


    Sheffield, United Kingdom Search Hire Hurrah Full time

    Search, Hire, Hurrah! are delighted to be working with a fantastic Sheffield based client, supporting them with the recruitment for their permanent and full time position of Head of Operations. Are you a dynamic and experienced leader with a passion for motor vehicle engines? Are you driven by the values of trust, care, and selflessness? Do you have a...

  • Head of Operations

    7 months ago


    Sheffield, United Kingdom Whitecollars Full time

    **Overview**: Our client is an established SME with a global customer base and supply chain, gearing up for a new growth phase. They’re based in Sheffield specializing in supplying engine parts and components, and are seeking an energetic and ambitious individual to join as the Head of Operations. **Responsibilities**: - Lead and develop the operations...


  • Sheffield, Sheffield, United Kingdom Northern Ireland Civil Service Full time

    We are seeking a highly skilled and motivated Deputy Head of Operations to join our team in the Agri-Food and Biosciences Institute Northern Ireland (AFBI). About the RoleThis is a permanent position based at AFBI Hillsborough, BT26 6DP. As a Deputy Head of Operations, you will be responsible for supporting the Head of Operations in the day-to-day running of...


  • Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    About Sheffield City CouncilWe are a council that puts people at the heart of what we do. We value openness, honesty, and collaboration, and we are committed to delivering innovative and effective services to the people of Sheffield. As Head of Technical Architecture, you will be responsible for shaping the Council's technology and data strategies,...


  • Sheffield, Sheffield, United Kingdom Chefs in Scotland Full time

    Chefs in Scotland is seeking an experienced and creative Head of Culinary Operations to join our team in the Cairngorm National Park. As our ideal candidate, you will have a proven track record of success as a Head Chef or equivalent position, with a passion for delivering fresh, quality cuisine that meets the highest standards of taste and...


  • Sheffield, Sheffield, United Kingdom Millgate Full time

    About the RoleThe successful candidate will oversee the maintenance, upgrade, and management of our internal IT infrastructure to ensure optimal performance and security. This includes managing and enhancing internal systems to support business operations, including ERP, CRM, and other enterprise applications.Key Responsibilities:Internal IT Infrastructure:...


  • Sheffield, Sheffield, United Kingdom Searchability (UK) Ltd Full time £46,000

    Company Overview:We are Searchability (UK) Ltd, a leading provider of technical solutions to clients across the country. Our Sheffield head office is at the heart of our operations, where we deliver top-notch projects and implement modern tools to ensure our clients stay ahead in the technical market.


  • Sheffield, Sheffield, United Kingdom Chef Results Limited Full time

    Job Title: Head of Culinary OperationsOverview: Our luxury 4-star hotel is looking for a highly skilled and experienced Head Chef to join its team. In this role, you will be responsible for leading a brigade of 4 chefs in the kitchen, creating modern British dishes that exceed customer expectations.About the Role: This is a challenging but rewarding position...


  • Sheffield, Sheffield, United Kingdom Chef Results Limited Full time

    Job Title: Executive Head ChefLocation: Vibrant city, UKAbout UsChef Results Limited is a renowned hospitality group operating a range of hotels and restaurants across the country. We are committed to delivering exceptional experiences for our guests and investing in the growth and development of our team members.Job DescriptionWe are seeking a skilled...


  • Sheffield, United Kingdom Talent Finder Full time

    Talent Finder is seeking an exceptional Head of Electrical Operations to lead their electrical team in Sheffield. The successful candidate will receive a competitive salary, estimated at around £60,000-£70,000 per annum, dependant on experience.">In this role, you will be responsible for overseeing the maintenance and repair of electrical equipment,...


  • Sheffield, Sheffield, United Kingdom Piccolo by Piccolino Full time

    Piccolo by Piccolino is a leading restaurant group known for its exceptional service and high-quality cuisine. As a Head of Kitchen Operations, you will be responsible for driving the culinary strategy and implementing processes to ensure seamless execution.In this role, you will work closely with the management team to develop and implement menu concepts,...