Clerical Officer
6 days ago
The post holder will provide administration duties to the Elmwood Outpatient Department and the Tissue Viability Team.
The post holder will be required to provide a professional, efficient and comprehensive service within the Elmwood Outpatient department as required.
They will manage the electronic clinic room booking system for Elmwood Outpatient Department.
Using an advanced level of computer skills, the post holder will navigate Patient Administration Systems, perform data input and take an active role in departmental audits.
The role requires the ability to work under own initiative and under pressure, demonstrating the ability to multitask.
The role requires close liaison with other disciplines and the provision of a courteous, reliable and high quality service to patients, relatives and carers and healthcare professionals.
The post holder will provide administrative support to the Elmwood Outpatient Team including the Tissue Viability Nursing Team.
Elmwood outpatients provides outpatient care for a wide range of specialities including Medical clinics, Care of the Elderly and Leg ulcer clinics.
- The post holder will be based in Elmwood but may be required to leave the unit to access medical teams, medical records and to collect notes.
- The post holder will manage the booking of patients into appropriate clinics. In the event of patient cancellation, the post holder will actively try to appoint into any vacant time slots by contacting other patients.
- The post holder will work with the Tissue Viability Team to manage the booking of patients into the leg ulcer and wound clinics. They will also participate in the coordination and administration for the Inreach service, to enable the Nursing team and Tissue Viability Team to support inpatients with complex wounds or compression bandaging needs.
- The post holder will manage the electronic clinic room booking system for Elmwood and associated clinics. This involves liaising with medical and nursing teams, secretaries, management teams and department manager.
- The post holder will ensure that case notes are prepared following written standards and that documentation contained therein is correct. This includes making up new notes, filing letters, reports and test results.
- Demonstrates effective communication skills, written verbal and electronic and face to face whilst adhering to policies of confidentiality. They may be required to communicate effectively with groups of patients who may be distressed and anxious. They may encounter aggressive behaviour and must be able to respond appropriately.
- Must be competent in the use of Trust electronic systems.
- Time is mainly self
- managed, so must be able to manage own workload. This may include time away from the department.
- Participates in audits.
- Involved in new service provision, development of new processes and ways of working.
- Adheres to data protection requirements, strict confidentiality maintaining this throughout the office and waiting areas.
- Enhanced communication and listening skills required as may come into contact with groups who have barriers to communication.
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