Facilities Helpdesk Administrator
6 months ago
**Salary**
££22-26k
Our client based in Westfield Shopping Centre Stratford are looking for a Helpdesk Administrator to join their team.
The hours of the role are between 8.30am and 5.30pm Monday to Friday
**This is a permanent position.**
**Duties and responsibilities**
We are looking for someone who can
The main characteristics of Accountabilities are:
- To assist with the smooth running of the Logistics office on a day-to-day basis to ensure that all daily operational and business requirements are met.
- To maintain health and safety that is compliant with Client and ISS requirements. Support the site Emergency Response procedures and compliancy to Service Yard rules.
- To manage & monitor the Delivery Management System (DMS) - the online booking-in website including contractor access requests.
- To manage the helpdesk operations to ensure inbox and incoming calls are maintained to standards including organising incoming reports into relevant folders.
- To log reported reactive jobs on to Westfield’s FSI Concept CAFM system.
- To liaise with customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are maintained at all times.
- To provide information and assistance to retailers, suppliers and couriers regarding the delivery & contractor access process.
- Manage and promote Value Added Service & Skips.
Communicate to the Key Account Coordinator all relevant issues and plans.
**Skills and experience**
We are looking for someone
- Analytical skills covering written, graphic, numeric and statistical information and involving risk assessment. Knowledge of risk management within a medium to large organisation.
- Good verbal and written communication skills are required; proactive communication skills are a requisite in establishing and maintaining customer confidence.
- Good problem solving skills with a good level of attention to detail.
- Good understanding of general H&S in the workplace.
- Ability to work as part of a team or independently.
- Ability to work under pressure, use own initiative and meet deadlines.
- Proficiency in establishing and building client relationships to meet the departmental goals of the Organisation.
Proficiency with the Microsoft Office Suite, FSI Concept or similar software
**Location**
Stratford
**Additional information**
This role is a permanent position
**To Apply**
Please send a CV and Cover Letter indicating your availability and suitability for the role.
INDUNI
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Facilities management: 2 years (preferred)
- Health and Saftey: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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