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Helpdesk Administrator

4 weeks ago

London, Greater London, United Kingdom CBW Staffing Solutions Full time
Job Description

We are seeking an experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. The successful candidate will have a proven track record of working within Facilities Management and will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:
  • Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
  • Check and maintain FM Helpdesk Inbox
  • Schedule reactive and help desk call outs.
  • Open and close jobs
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
  • Support the Office & Contract Managers in the administration & delivery of departmental objectives
  • Attending to queries should they arise
  • General administration support
  • Chasing and liaison daily
  • Raising Corrective maintenance tasks following on from PPM completed tasks
  • Organisation of day-to-day work to ensure that all key tasks are fulfilled
Requirements:
  • Help Desk Experience
  • Experience in FM
  • General Administration
  • CAFM knowledge

Salary: £26-36,000 per annum (dependant on experience)

Working Hours: Monday to Friday, 9:00am to 17:00pm