Helpdesk Support Agent
6 months ago
**Helpdesk Support Agent**:
- 6121021484 Applicants
**£13.60 Per Hour**
- Full Time**Permanent**
**Milton Keynes, Buckinghamshire**
**Customer Service And Call Centre**
**Job Description**:
- To provide a professional and client-driven phone / video support role to end users working at home. The
- helpdesk support provided to our customers is of a technical nature along with bespoke software issues.- to home end computer users remotely.
- Note: The public end users have mixed computer abilities, on their home computers and are working to
- deadlines.
- Training provided: Customer support, processes and procedures, phone conversations, team building,
- bespoke software training.
- **To be successful in this role, you will need to have**:
Excellent verbal, listening and note taking skills. Able to relate to raised technical issues,
- questions, and situations - handling inexperienced computer users.
- Customer focused manner, being patient, methodical and accurate.
- Good interpersonal skills. Being a team player and sharing idea. Remain cool under pressure.
- Have a strong understanding of Microsoft, computers/ laptop functionality; internet
- communications, wireless functionality; firewalls and anti-viruses and program conflict problem
- solving.
- Show a methodical and accurate approach to analysing issues: gathering facts, evidence and
- being able to make conclusions.
- Work without close supervision, be pro-active in meeting supporting requirements and
- deadlines.- Teams, Quick Assist, Snipping tool.
- Able to discuss / present technical details Produce clear reports / documentation when required.
- A willingness to learn new processes, new software.
- Excellent time management skills.**Pertemps**:
**Andy Vandenberg** 01269 429796
Division 612**Pertemps Aylesbury**
- Suite 2A
- Tower House
- High Street
- Aylesbury
- Buckinghamshire
- HP20 1SQ
- 01296 429796
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