Helpdesk Advisor

7 months ago

Milton Keynes, United Kingdom Quality Personnel Services Ltd Full time

**Summer project**

**29th of April - 28th of July**

Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project.

This person would need a mix of technical knowledge and the ability to communicate with users of all differently abilities who are remote working. This person needs to be very customer focussed and would need a calming and patient manner.

**The Shifts**

Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week.

**Weekday shift one** - The earliest start would be 08 00 and the latest finish would be 17 00 (you will be required to work a shift within these hours)

**Weekday shift two** - The earliest start would be 11 30 and the latest finish would be 21 00 (you will be required to work a shift within these hours)

**Weekend** - The earliest start 09 00 and latest finish is 16 30
- Excellent communication and note taking skills.
- A great technical knowledge and the ability to ask the right questions to diagnose issues.
- Great accuracy, patient and methodical.
- Great team player and the ability to remain calm under pressure.
- To show a methodical and accurate approach to gathering facts, evidence and make conclusions.
- **Quality Personnel**_ _acting as an Employment Agency & Business _**(rated as one of the top 3 Agencies in Milton Keynes for the 4th year running).**_

**Job Type**: Temporary contract
Contract length: 4 months

**Salary**: £13.60 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company pension
- Free parking
- Work from home

Schedule:

- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: 88724

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