Technical Helpdesk Technician
15 hours ago
We are seeking a highly skilled Technical IT Support Technician to join our team on a home-based/hybrid basis with occasional travel. As a key member of our technical support team, you will be responsible for providing technical support to automated solutions at client sites.
Your main responsibilities will include investigating all tickets reported to IT helpdesk, triaging existing tickets, and escalating to the relevant team if needed. You will also be required to provide effective technical support to clients, which includes responding to incidents, resolving technical queries, and ensuring compliance to all company policies and procedures.
As a successful candidate, you will have a proven track record in IT technical support and/or helpdesk environments, as well as experience in warehouse/logistics/distribution/supply chain environments. You will also possess excellent communication skills, both written and verbal, with the ability to present complex technical information to a variety of audiences.
Key Requirements:
- Proven track record in IT Technical Support/helpdesk environment
- Experience in Warehouse/logistics/distribution/supply chain environments
- Excellent written and verbal communication skills
- Ability to work in a challenging and cross-platform environment
Why Choose Us?
- Competitive annual salary ranging from £30,000 - £35,000
- Quarterly bonus up to 10% after probation
- Comprehensive benefits package including company pension scheme, private healthcare, EV car leasing scheme, and more
- Flexible home-based/hybrid working arrangements with occasional travel
- Ongoing career development and training opportunities
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