Technical Helpdesk Engineer
22 hours ago
Job Title: Technical IT Support Technician
Location: Milton Keynes HQ
About Our Client
Our client is a leading provider of integrated warehouse automation solutions to the Logistics Distribution and Supply Chain industry.
We are seeking a highly skilled Technical IT Support Technician to join our team. The successful candidate will have a proven track record in an IT Technical Support/helpdesk environment, with experience of working under pressure and to tight deadlines without compromising quality.
The estimated salary for this role is around £37,500 - £42,000 per annum.
Key ResponsibilitiesThe Technical IT Support Technician will be responsible for:
- Investigating all the tickets reported to IT helpdesk.
- Providing effective technical support to clients.
- Providing 1st to 2nd line support, investigating tickets/incidents and providing a solution within SLA.
- Effective processing of incoming technical product queries via telephone, email and cloud-based customer support software.
- Ensuring details of all calls and enquiries are accurately logged onto cloud-based customer support software.
- Resolving technical queries in a quick and efficient manner, ensuring compliance to all company policy and procedures.
- Running monitoring tools.
The ideal candidate will have:
- Proven track record in an IT Technical Support/helpdesk environment.
- Self-driven, results-oriented with a positive outlook, keen for new experiences and responsibilities with a clear focus on high quality and operational efficiency.
- On-call duty to ensure 24/7 support cover for shift rotation.
- Quarterly bonus up to 10% after probation.
- Comprehensive benefits package - company pension scheme, private healthcare, EV car leasing scheme + much more.
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