Technical Helpdesk Engineer

22 hours ago


Milton Keynes, Milton Keynes, United Kingdom Michael Page (UK) Full time

Job Title: Technical IT Support Technician

Location: Milton Keynes HQ

About Our Client

Our client is a leading provider of integrated warehouse automation solutions to the Logistics Distribution and Supply Chain industry.

We are seeking a highly skilled Technical IT Support Technician to join our team. The successful candidate will have a proven track record in an IT Technical Support/helpdesk environment, with experience of working under pressure and to tight deadlines without compromising quality.

The estimated salary for this role is around £37,500 - £42,000 per annum.

Key Responsibilities

The Technical IT Support Technician will be responsible for:

  1. Investigating all the tickets reported to IT helpdesk.
  2. Providing effective technical support to clients.
  3. Providing 1st to 2nd line support, investigating tickets/incidents and providing a solution within SLA.
  4. Effective processing of incoming technical product queries via telephone, email and cloud-based customer support software.
  5. Ensuring details of all calls and enquiries are accurately logged onto cloud-based customer support software.
  6. Resolving technical queries in a quick and efficient manner, ensuring compliance to all company policy and procedures.
  7. Running monitoring tools.

The ideal candidate will have:

  • Proven track record in an IT Technical Support/helpdesk environment.
  • Self-driven, results-oriented with a positive outlook, keen for new experiences and responsibilities with a clear focus on high quality and operational efficiency.
  • On-call duty to ensure 24/7 support cover for shift rotation.
  • Quarterly bonus up to 10% after probation.
  • Comprehensive benefits package - company pension scheme, private healthcare, EV car leasing scheme + much more.


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