Systems Support Agent

5 months ago


Milton Keynes, United Kingdom Pro FS Full time

Pro FS is an independent, family run business which provides Third Party Fulfilment services to e-commerce retailers in the UK and Europe. We are looking for motivated, hardworking people who can get along with, and support others.

We are looking for a **Systems Support Agent **to join our **IT Support **team in Milton Keynes.

As a Systems Support Analyst, you will be providing daily support to our teams and clients.

**Responsibilities**:

- Assist with the daily management of business systems.
- Testing of system developments prior to deployment.
- Data analysis and reporting.
- Liaising and communicating with suppliers and stakeholders.
- Monitoring of business systems and hardware.
- Ad hoc duties as required.

You’ll be part of a business that always delivers a great service - and that means you’ll need to share our high standards. We are looking for a reliable, quality focused individual who can help us deliver the best possible service to our clients.

**Requirements**:

- Previous IT Support Desk activity.
- Strong communication and documentation skills within a professional environment.
- Problem solving.

**Preferable**:

- Working knowledge of e-commerce fulfilment operations.
- Experience within similar role.
- Familiar with Javascript and MySQL.
- Experience supporting warehouse management systems.

**Terms**:

- Full time 37.5 hours a week (excluding 1 hour break) Monday to Friday 8:00-17:00
- Salary 28k - 31k dependent on experience.
- Approved overtime paid at 1.5 x hourly rate.
- 28 days holiday per annum including UK public holidays (increasing after 3 years’ service)
- Pension - 3% employer contribution and 5% employee contribution.
- Discretionary bonus scheme.
- Outstanding facilities.

**Salary**: £28,621.00-£31,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Previous IT Support Desk: 3 years (required)

Ability to Commute:

- Milton Keynes (required)

Work Location: In person


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