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Software Support Specialist
2 months ago
Ostara Systems Limited is seeking a highly skilled German-speaking Software Support Agent to join our team within the CAFM, Maintenance and Facilities Management environment.
About the Role:
- We are looking for a talented individual who is passionate about software and its potential to drive business success.
- You will be responsible for providing high-level customer service via telephone and email, helping our customers get the most out of our software by resolving their problems.
- As a Software Support Agent, you will take initiative and support continuous improvement of our customers' experience by proactively identifying and researching potential challenges and creating solutions.
- You will ensure that the quality of the support meets our clients' standards by delivering against and exceeding your objectives.
Requirements:
- You must be able to read and write in German fluently.
- You will develop a broad knowledge of our software and its debugging tools.
- You will demonstrate flexibility and pragmatism, with the ability to self-plan and respond to shifting priorities.
What We Offer:
- 25 days leave + bank holidays (plus an extra day per full year of service up to 30).
- Pension scheme (if over 22 and after probation period).
- Simply Heath benefits (after probation period).
- Life Insurance Policy (after probation period).