Customer Service Representative
3 months ago
Recruit Right are currently recruiting for one of the UK's fastest growing retailers. We are looking for a
**Customer Service Representative **to join their team.
**MAIN PURPOSE OF ROLE**:
Providing customer service and general administration support to the website business, customers, and orders.
**MAIN TASKS**
- To assist customers with any issues or queries regarding placing an order or an ongoing order
- Maintain and update customer records promptly
- Deal with complaints and escalate where necessary and handle difficult customer situations with professionalism
- To assist the Finance Department with customers on security/fraud checks
- Be an effective member of the staff team and working cooperatively with all departments as appropriate, raising concerns and issues promptly with the line manager
- Deal with returns and none delivery items in order to refund, replace or return the items promptly to a customer.
- Be organised and tidy, keeping all customer and company details confidential in line with the Data Protection Act (2018).
- Undertake any other reasonable duties as directed by your line manager, which may include assisting in the warehouse to pick replacement orders, general housekeeping
- To be aware of and adhere to all the Health and Safety regulations and policies applicable to your position and working environment.
- Maintain an awareness of the aims and objectives, policies, and practices of the Company
**TECHNICAL JOB KNOWLEDGE**
- Experienced customer service skills
- Excellent communication skills
- High level of computer skills
**ESSENTIAL SKILLS AND REQUIREMENTS**
- Exceptional written, copywriting, proofreading and communication skills together with a keen eye for detail
- Reliable and consistent with a friendly and patient disposition
- Must demonstrate an understanding of the importance of customer care and customer service
- Flexible approach to working
- Knowledge of IT systems & processes
- Telephone systems operation
Working Monday-Friday 8:30am-5pm
£10.42ph
Recruit Right are acting as an employment agency on behalf of this vacancy.
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