Customer Service Representative

6 months ago


Cleckheaton, United Kingdom Justmylook.com Full time

Justmylook is one of the UK's fastest growing beauty retailers. From salon-exclusive hair care ranges to on-trend cosmetics, we're trusted by hundreds of thousands of beauty lovers to deliver cutting-edge products directly to their door.

We offer a basic salary plus a bu=onus scheme which is paid monthly after probation.

Working Monday to Friday 8.30-5.00

As a bonus you have access to free parking, Company contributory pension scheme as well as a staff discount across our entire range of products.

MAIN PURPOSE OF ROLE:
Providing customer service and general administration support to the website business customers and orders.

MAIN TASKS
- To assist customers with any issues or queries regarding placing an order or an ongoing order.
- Maintain and update customer records promptly
- Deal with complaints and escalate where necessary and handle difficult customer situations with professionalism
- To assist the Finance Department with customers on security/fraud checks
- Be an effective member of the staff team and working cooperatively with all departments as appropriate, raising concerns and issues promptly with the line manager
- Be organised and tidy, keeping all customer and company details confidential in line with GDPR
- Undertake any other reasonable duties as directed by your line manager, which may include assisting in the warehouse, picking stock, making deliveries in company vehicles
- To be aware of and adhere to all the Health and Safety regulations and policies applicable to your position and working environment.
- Maintain an awareness of the aims and objectives, policies and practices of the Company

TECHNICAL JOB KNOWLEDGE
- Experienced customer service skills
- Excellent communication skills
- High level of computer skills
- Good written and spoken communication

**Salary**: £10.42 per hour

Expected hours: 40 per week

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Keyboard: 1 year (preferred)

Work Location: In person

Reference ID: NF - CS



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