Customer Service Representative

6 days ago


Cleckheaton, Kirklees, United Kingdom GAP Group LTD Full time
Job Description

About the Role

GAP Group LTD is a leading provider of equipment hire services, with a diverse range of products and solutions to meet the needs of various industries. As a Customer Service Administrator, you will play a crucial role in driving the company's success by building strong relationships with customers, understanding their needs, and ensuring that we can meet them.

Key Responsibilities

  • Process all hire desk administration, including customer and supplier queries, in a fast-paced environment.
  • Manage a variety of small and national account orders, ensuring sufficient stock levels to meet customer demand and maximize sales opportunities.
  • Interact with sales and workshop teams to deliver bespoke lifting solutions to customers.
  • Resolve customer complaints and supplier issues efficiently.

Requirements

  • Previous experience working within a high-volume hire desk role is desirable.
  • Excellent customer service skills, with a focus on increasing sales.
  • Effective communication and organizational skills, with attention to detail.
  • Proficient IT skills, with working knowledge of MS Office, including Outlook and Excel.
  • Strong team player, with the ability to work independently.

What We Offer

  • Competitive salary and bonus scheme.
  • Up to 25 days annual leave, plus bank holidays.
  • The option to buy up to 5 days additional leave.
  • Contributory Pension Scheme.
  • Life Assurance.
  • Employee Welfare Fund (Company-funded social events).
  • Cycle to Work Scheme.
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab).


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