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Customer Service Representative

2 months ago

Cleckheaton, Kirklees, United Kingdom GAP Group Ltd Full time
About the Role

GAP Group Ltd is seeking a highly skilled and motivated Customer Service Administrator to join our team. As the first point of contact for our depots, this role plays a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs, and ensuring we can meet them.

Key Responsibilities
  • Process all hire desk administration, including customer and supplier queries.
  • Manage a variety of small and national account orders in a fast-paced environment.
  • Ensure sufficient stock levels to meet customer demand and maximise sales opportunities.
  • Interact with sales and workshop teams to deliver bespoke lifting solutions to our customers.
  • Resolve customer complaints and supplier issues efficiently.
Requirements
  • Previous experience working within a high-volume hire desk role is desirable.
  • Excellent customer service skills with a focus on increasing sales.
  • Effective communicator with strong organisational skills and attention to detail.
  • Proficient IT skills with working knowledge of MS Office, including Outlook and Excel.
  • Strong team player with the ability to work to own initiative.
What We Offer
  • Competitive salary and bonus scheme.
  • Up to 25 days annual leave plus bank holidays.
  • The option to buy up to 5 days additional leave.
  • Contributory Pension Scheme.
  • Life Assurance.
  • Employee Welfare Fund (Company-funded social events).
  • Cycle to Work Scheme.
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab).