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Service Coordinator

2 months ago

Cleckheaton, Kirklees, United Kingdom E3 Recruitment Full time
About the Role

We are seeking a highly skilled and detail-oriented Service Coordinator to join our team at E3 Recruitment. As a Service Coordinator, you will play a critical role in supporting our Service Department in a wide variety of activities, including spare parts, product support, and coordinating Service support through our engineer network.

Key Responsibilities
  • Dealing with incoming calls for support on company products
  • Liaising with customers and engineers to arrange for work to be carried out
  • Raising order numbers on SAP
  • Raising parts orders on SAP - for delivery to engineers / customers
  • Managing and monitoring parts returned for repairs, exchange units and invoicing the customers
  • Emailing work details to engineers
  • Administering Service Engineers paperwork / Electronic Tablets to ensure all hours, materials and any follows ups are actioned through to invoicing
  • Updating Maintenance records on Excel spreadsheet (for KPI)
  • Closing down completed orders on SAP
  • Responsible for Work In Progress (WIP) targets
  • Checking parts stock on SAP
  • Communicate updates to our customers to ensure they are always informed of job status
  • Actively represent our customers interests in the areas of Work Quality and Quality of products dispatched
  • Build customer relationships in a professional manner through a solution orientated approach
  • Promote the usage of our own engineers with our customers when required
  • Identify and quote accurate parts and services to customers
  • Ensure any problems are resolved in a timely manner or escalated through the correct channels
  • Participate in positive team efforts to achieve departmental and company goals
  • Support all activities within the Aftermarket department as required
Requirements
  • Good communication skills
  • Detail orientated
  • Problem solver with customer service skills
  • Ability to work constructively with a variety of stakeholders with a tactful and positive approach
  • Willingness to be trained on pump refurbs