Regional Courier Engagement Coordinator

4 weeks ago


Cleckheaton, Kirklees, United Kingdom Staff Selection UK Full time
Main Purpose
  • The Regional Courier Engagement Coordinator will play a key role in supporting the overall "Courier First" recruitment and retention strategy.
  • The primary goal of this role is to support the local services centres in maximising courier handover, in line with the region's specific targets.
  • The position will be responsible for ensuring all recruiting and onboarding processes are in place and adhered to.
  • Supporting the local sites to improve their courier engagement and retention rates through a number of proactive initiatives.
Main Responsibilities
  • Act as a key point of contact for new couriers, identifying pain points, resolving issues, and promoting a positive working environment that encourages high performance and commitment.
  • Support the courier briefing and debriefing processes at defined intervals. Conducting regular check in calls during day 1, week 1 and month 1, helping to analyse and understand issues that impact courier engagement and retention.
  • Using insights from these sessions to inform operational teams to help develop solutions to solve problems, increasing courier satisfaction, and enhancing overall service quality.
  • Reviewing and analysing feedback collected at point of training and onboarding to identify opportunities of improvement to help support the retention of courier resource.
Experience Required
  • Previous experience of working within a customer service or administration environment, either face to face or via telephone.


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