Customer Service Administrator
5 months ago
**The Metal Store**
**Expect more**
Developed by industry specialists with over 25 years’ experience in manufacturing, fabrication and bespoke exhibition systems, The Metal Store has been a trusted online metal and steel supplier, to UK industry and consumers, for over 10 years.
At The Metal Store we focus on supplying our customers with a wide range of quality, affordable metal and steel products, combined with an unrivalled service and experience across everything we do.
This means we’re constantly looking for new ways to save our customers time and money. This includes things like a faster checkout and payment process, sourcing better packaging solutions to protect our products, adding a small fleet of our own vehicles to improve the reliability of our delivery service, implementing customer self-selected delivery dates, and providing early and express delivery options across our metal and steel range.
Our customers also have access to our FREE unlimited cutting service, free delivery on any order over £70, and bulk discounts up to 10%, that are automatically applied to all orders over £1,000.
You don’t just need to take our word for it, we’ve got thousands of 5* reviews that prove we really do deliver when our customers need it.
**Customer Service at The Metal Store**
When you become part of the customer service team at The Metal Store you become an integral part of the experience and connection that helps us to strengthen the relationship we have with our customers.
**The role**
We are looking for a Customer Service Administrator to work in our busy office environment. You’ll provide support to our Customer Service Manager with any issues relating to customer orders, ensuring that we’re able to continue offering the highest possible level of service to our customers at every stage.
Areas of work include assisting with customer service issues, organising any returns from our couriers or customers, creating claims for damaged orders through our couriers, arranging Fastbacks, Fastforwards and returns for our customers, sending out customer invoices, contacting customers to verify details, responding to online customer reviews and more.
- Have a passion for dealing with customers and building relationships with the couriers we use;
- Be able to demonstrate flexibility and a willingness to learn new skills in order to assist with other operations within the office;
- Exercise good judgement and time management skills to plan the working day effectively, ensuring that all customers are kept up to date at all times.
- Be focused on attention to detail, always maintaining a high level of concentration and a strong work ethic.
**Job Types**: Full-time, Permanent
**Salary**: £10.42-£11.25 per hour
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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