Customer Service Representative

7 months ago


Cleckheaton, United Kingdom Justmylook.com Full time

Justmylook is one of the UK's fastest growing beauty retailers. From salon-exclusive hair care ranges to on-trend cosmetics, we're trusted by hundreds of thousands of beauty lovers to deliver cutting-edge products directly to their door.

We offer a basic salary, plus a bonus scheme which is paid monthly after probation.

Working Monday to Friday 8.30-5.00 - half an hour unpaid lunch

As an extra you have access to free parking, Company contributory pension scheme as well as staff discount across our entire range of products.

MAIN PURPOSE OF ROLE:
Providing customer service and general administration support to the website business customers and orders.

MAIN TASKS
- To assist customers with any issues or queries regarding placing an order or an ongoing order.
- Maintain and update customer records promptly
- Deal with complaints and escalate where necessary and handle difficult customer situations with professionalism
- To assist the Finance Department with customers on security/fraud checks
- Be an effective member of the staff team and working cooperatively with all departments as appropriate, raising concerns and issues promptly with the line manager
- Be organised and tidy, keeping all customer and company details confidential in line with GDPR
- Undertake any other reasonable duties as directed by your line manager, which may include assisting in the warehouse, picking stock, making deliveries in company vehicles
- To be aware of and adhere to all the Health and Safety regulations and policies applicable to your position and working environment.
- Maintain an awareness of the aims and objectives, policies and practices of the Company

TECHNICAL JOB KNOWLEDGE
- Experienced customer service skills
- Excellent communication skills
- High level of computer skills
- Good written and spoken communication

Pay: £11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Keyboard: 1 year (preferred)

Work Location: In person

Reference ID: NF - CS



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