Customer Support Specialist
4 months ago
**Department**: Operations
**Location**: Sheffield (Hybrid - 3 days in office per week)
**Type**: Full time, permanent
Are you passionate about education and driven to support teachers worldwide? Look no further Tes, the world's largest professional network for educators, is seeking a dedicated individual to join our team as a Learner Support Specialist.
Role Overview
As a Learner Support Specialist, you will play a crucial role in providing expert support for all programmes and services within the Tes Institute brand. Your responsibilities will include managing and resolving complex learner issues, maintaining compliance standards, and ensuring the seamless operation of our learning management system (LMS).
Key Responsibilities
- Act as a focal point for resolving complex learner inquiries, ensuring timely and effective solutions.
- Liaise with various departments to address learner issues promptly and maintain compliance with regulatory standards.
- Collaborate with Programme Directors to develop and maintain Tes Learn courses, incorporating relevant compliance processes.
- Provide support to schools, our valued license partners, in utilizing the Tes Learn platform and onboarding new customers.
- Oversee fundamental Maths & English testing and compliance, as well as End Point assessments.
- Generate and maintain monthly reports for governing bodies and internal partners, ensuring timely submission.
- Assist in the recruitment and onboarding of Pathway Tutors for ongoing learner support.
**Requirements**:
- Engaging and articulate manner with strong problem-solving skills.
- Excellent communication skills to interact effectively with diverse stakeholders.
- Detail-oriented mindset with a commitment to maintaining high standards.
- Self-motivated with the ability to thrive in a fast-paced environment.
- Proficiency in MS Office suite and experience with database management systems.
- Familiarity with Salesforce, LMS, and other relevant platforms preferred.
Tes Values
**We work together**: Collaborative approach to achieving our vision.
**We include everyone**: Embrace diversity and foster inclusion.
**We take ownership**: Commitment to delivering excellence.
**We never stand still**: Continuous improvement and innovation.
**We do it for them**: Dedication to supporting educators and schools worldwide.
What do you get in return?
Generous annual leave and pension scheme.
State-of-the-art city center offices with various perks.
Access to a wide range of benefits and development opportunities.
**About Tes**:
At Tes Global, we've been supporting educators for over a century, empowering schools and teachers worldwide. With millions of education professionals in our online community and partnerships with thousands of schools globally, we're making a real difference in education through innovative products and services.
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