Customer Support Administrator

2 weeks ago


Sheffield, United Kingdom Hays Business Support Full time
Your New Company

As a Customer Support Administrator, you will be part of a thriving manufacturing organization known for its commitment to excellence.

Your New Role

In this position, you will collaborate with a dedicated team of six, providing essential support to both internal and external clients. Your responsibilities will include processing orders, addressing inquiries, and ensuring an exceptional customer experience.


Key Responsibilities:

  • Accurate order entry into the system
  • Fostering strong relationships with customers
  • Managing a variety of inquiries and resolving occasional complaints
  • Performing general administrative tasks and handling invoicing on a weekly and monthly basis
  • Coordinating the tracking and return of goods with various shipping providers
  • Processing pro-forma orders
  • Contributing to the enhancement of the customer experience

What You'll Need to Succeed
We are seeking a candidate who is customer-focused, demonstrating patience, empathy, and resilience. Strong verbal and written communication skills are essential. You should possess critical thinking abilities and problem-solving skills, along with a solid understanding of Microsoft Office applications.

What You Will Receive in Return
Enjoy a hybrid working model, complimentary parking, and a generous holiday allowance.

Next Steps

If this role aligns with your career aspirations, please submit your updated CV. Should this position not be the right fit for you, we invite you to reach out for a confidential discussion regarding your career options.


Hays Specialist Recruitment Limited operates as an employment agency for permanent placements and as an employment business for temporary staffing solutions.


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