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Senior Customer Support Administrator
3 months ago
Location: Hybrid Working
Salary: Competitive
Are you proficient in Turkish and dedicated to delivering outstanding customer support? This is an excellent opportunity to leverage your language skills and administrative expertise to assist our expanding clientele.
Key Responsibilities:
1. Assist clients in addressing product or service-related challenges by investigating issues, escalating complex cases, and offering suitable solutions.
2. Maintain and update client accounts, ensuring precise records of interactions and transactions.
3. Identify opportunities for process enhancements to improve customer service efficiency and effectiveness.
4. Stay informed about product knowledge and company policies to provide accurate and comprehensive information to clients.
Requirements:
1. Fluent in Turkish and English (both written and spoken) with exceptional communication skills.
2. Previous experience in a customer support or administrative capacity is preferred.
3. Strong problem-solving abilities with the capacity to manage client inquiries and complaints in a composed and professional manner.
4. Proactive and customer-oriented mindset, with a genuine commitment to delivering exceptional service.
Elevation Business Support is a dedicated division of Elevation Recruitment Group, specializing in roles within Yorkshire and surrounding areas.
