HR & Talent Acquisition Assistant

5 months ago

Sheffield, United Kingdom First Customer Contact Full time

**Who are we?**

First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the team**

We are continually seeking ways in which to improve the experience for our customers. Our Customer Contact Centre will therefore use industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved.

Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.

**About the job**
- In this role you will provide administrative and assistance to the team across the whole talent acquisition & employee life cycle.
- You will work collaboratively with both the people team and our network of colleagues across the organisation to understand their needs and to support in continuous improvement to help us to engage talented individuals from a diverse range of backgrounds to join and grow with our organisation.
- You will be naturally confident with excellent communication skills (both written and verbal), and the ability to build strong working relationships with internal and external stakeholders.
- Our strong team ethic has been an important part of our success, so you can't be afraid to roll up your sleeves up and get in involved.
- Finally, while it would be great if you have some experience in a resourcing or HR role already, this a fantastic opportunity for someone looking to take their first steps into the world of HR or Talent Acquisition too.

**Your main responsibilities will be**:
**Talent Acquisition**:

- Championing our organisation in aiding with our social media account by having engaging posts to promote our Employee Value Proposition to prospective employees.
- Creating eye catching media to be shared both internally and externally to promote our vacancies.
- Support our train operating companies in the coordination of their recruitment including raising a role, arranging interviews, and successfully moving to conditional offer on our ATS system.
- Organising new starter welcome packs for day 1 and welcoming new starters to the organisation in a warm manner.

**HR**:

- Conducting administrative and people assistance duties in line with processes and procedures.
- Administering changes and being highly organised, providing feedback to stakeholders throughout the process.
- Undertaking the management and administration of site access cards, temporary and visitor passes etc.
- Analysing absence trends, chasing return to works, checking quality standards and providing feedback to the Senior members of the people team to provide coaching.
- Reporting and escalating issues in a timely manner to senior HR members for review and action.
- Filing, administration of post, administration of notices and other ad hoc duties as required.
- Process new starters, leavers, contract changes, sickness and other absences and updating systems accordingly.
- Inputting data for metrics and strategic evaluation.
- Maintain HR trackers and systems in a highly accurate and efficient manner.
- Always comply with GDPR principles with the utmost diligence and integrity

**As a minimum, you will need to have**:

- Proficiency in Microsoft Technologies - Office 365, Teams, Outlook etc.
- Strong organisation skills with an ability to prioritise and meet deadlines.
- Ability to engage directly with internal stakeholders and external stakeholders.
- Reliable, responsible, and able to handle confidential information with discretion.
- Excellent communication skills
- GCSE English and Maths at grade 4 or above
- Prior experience within a recruitment or HR role is desirable but not essential

**About the location**

Sheffield city centre. Ten minutes' walk from Sheffield Station. Travel to other UK locations as appropriate

**Working pattern**

Monday - Friday 8:00am - 18:00pm
37.5 hours per week

**The Reward**
- 25 days Holiday plus National Bank Holidays
- Travel Offers for Bus and Rail*
- Payroll Giving - donate directly from your pay to a Charity of your Choice
- Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more
- All employee Share Schemes*
- Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the

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