Dwp Appeals Presenting Officer

2 weeks ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 335349**Salary**:

- £29,500 - £33,979- £29,500 (National) £32,692 - £33,979 (Outer London) £33,979 (Inner London)**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Customer Experience**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 31Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birkenhead, Birmingham, Bristol, Canterbury, Cardiff, Glasgow, Leeds, London, Manchester, Newcastle-upon-Tyne, Norwich, Sheffield, Watford, WorthingAbout the job

**Job summary**:
The Department for Work and Pensions (DWP) handles welfare, pensions and child maintenance policy. As the UK’s biggest public service department, DWP administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

Dispute Resolution Service (DRS) is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around collaboration, resilience and inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.

DRS provides our customers with the ability to challenge a benefit decision or entitlement, through a Mandatory Reconsideration (MR) or to submit an appeal against a benefit decision.

In DRS we work with our customers to understand their individual circumstances, collate and interpret evidence and make decisions that have real life impact.

Appeals Presenting Officers (POs) act on behalf of the Department to represent DRS at appeal hearings, working with the Tribunal Service and our customers. You will be trained in preparing, presenting and completing day to day activities, initially being supported by experienced POs at hearings. At times you will maximise the use of digital technology to facilitate online and telephony hearings, as well as attending in person as appropriate.

The role requires the ability to present and communicate in a confident, professional manner.

You will need to build and maintain relationships with tribunal officials and give feedback to internal stakeholders including Case Managers, Decision Makers and Quality Leads.

These locations are linked to Tribunal Centres in various locations including: Central London**, **East of England, East London,** **Edinburgh, Glasgow, South West, North East, North West, Midlands, Wales.

**This role will involve significant travel and potential overnight stays. Expenses are payable as per DWP Policy.**

**Job description**:
**As** **an Appeals Presenting Officer you will**
- Present the Department’s decision in an effective and professional manner. You will ensure decisions follow the law and DWP instructions, whilst understanding the complex needs of our customers.
- Work with stakeholders to ensure judiciary requests are complied with and any further queries are answered prior to the hearing.
- Attend allocated tribunals, either in person, via video conference or telephony facilities. You will receive specific training for this aspect of the role.
- You will be required to review each case thoroughly prior to the hearing, proceeding to appeal if the decision under challenge remains appropriate.
- Summarise the Department’s case to the tribunal panel as set out in the appeal response, focusing on the evidence to support the Department’s case. Scrutinise available systems to ensure robust delivery of benefits and decisions. You may need to question the customer’s case by asking inquisitorial questions as appropriate, dealing with new evidence and points raised during the hearing.

**Working alongside your Manager and within the prescribed timelines you will**
- Give constructive and professional feedback to the original Case Manager, Decision Maker, Quality Lead and Health Care Professionals as required.
- Update the internal database and systems with the outcomes of tribunals.
- Complete post hearing management information timeously and accurately.
- Identify cases where onward challenge to the Upper Tribunal may be appropriate.
- Prioritise and proactively progress cases as directed, to ensure achievement of key performance indicators and attendance levels.

**Person specification**:

- ** (LEAD CRITERIA) - **Strong communication skills, including a proven ability to present information to different audiences using appropriate delivery styles and managing challenging conversations.
- Interpersonal skills with the ability to infl

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