Pt Customer Hub Officer

4 weeks ago

NewcastleunderLyme, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary PT Customer Hub Officer / Admin - Revenue & Benefits**

**Reference no: NULBC (HQ) TCL NUL17678**

**Pay rate: £15.00 per hour PAYE**

**Hours per week: 15 Monday - Friday, normal working hours**

**This opening assignment is for 6-7 months**

**City: NEWCASTLE UNDER LYME**

**Remoting working**

Key responsibilities:

- Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
- Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
- Handle council benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
- Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
- Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
- Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Experience**:

- Experience in handling housing benefit claims, including processing, verifying income and capital details, and managing council tax reduction essential.
- Prior experience in housing benefit processing and claim verification is required.
- Proficiency in RB Live system and Northgate NEC system is required. Familiar with information systems such as RB line and document management systems to ensure compliance with DWP guidelines.
- Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.

**Skills & Abilities**:

- Precision and accuracy skills essential.
- Strong attention to detail skills and ability to work with precision under strict deadlines essential.
- Ability to work independently with mínimal supervision.
- Excellent communication skills and ability to collaborate effectively with team members.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

SC **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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