Customer Service Advisor

1 month ago

NewcastleunderLyme, United Kingdom Homes for Students Full time

Customer Service Advisor

Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional customer service to our residents, regardless of your role. Our values are integral to our culture and underpin everything that we do from line management, to supporting our colleagues, to providing an incredible service to all who come through our doors.

Homes for Students has a vacancy for a Customer Services Advisor to join the team at its One London Road Property in Newcastle under Lyme (20 hours per week, Monday to Friday) (Increasing to 40 hours per week from June 2023)

The role involves providing a meet and greet, reception and help desk service as well as supporting all back-office functions and providing administration support to the operations team and Property Manager. The role includes supporting open days, intake days and departures as well as assisting day to day visitors, students, and external contacts.

Person Specification
- The ability to provide exceptional customer service, always displaying a helpful and patient attitude
- Experience of Microsoft office software
- The ability to learn new skills quickly and efficiently
- The ability to present information in an accurate, professional, and appropriate manner
- Experience of prioritising workload to meet competing deadlines without close supervision
- Ability to work in a team and have a flexible approach
- Experience of working in a previous customer service role would be desirable

What’s on offer:

- 23 days holiday + Bank holiday.
- Many Retail discounts.
- Day off for your Birthday
- 2 Charity days per year
- Cycle to work Scheme

If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £10.50 per hour

**Benefits**:

- Cycle to work scheme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: CSA/NewcastleunderLyme

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