Customer Experience Advisor
4 weeks ago
**Exciting Opportunity as a Customer Experience Advisor**
**Role: Customer Experience Advisor**
**Hours: Part Time 19.5 hours per week (Saturday + Flexible hours mid-week)**
**Pay: £11.50 per hour**
**About Us**:
At TMT First, we are an authorised Samsung Repair Centre specialising in mobiles, tablets, and wearables. With a decade of experience, we've partnered with major international brands to elevate their businesses. Established in 2006, we are now celebrating our sixteenth year, firmly positioned as a market leader. We don't just repair; we restore, replace, recycle, and, most importantly, we put our planet first and we keep technology alive for longer.
**The Role**:
**Desired Skills and Experience**:
- Previous customer service experience.
- A sense of accountability and ownership for resolving customer issues.
- Thrives in a fast-paced environment.
- Accurate and efficient data entry skills.
- Team-player
**Benefits of working at TMT First**:
- Enjoy 30 days of holiday, including bank holidays. (Pro-rota)
- Seize opportunities for overtime at an enhanced pay rate.
- Benefit from free parking and canteen facilities with complimentary tea, coffee, and fruit.
- Earn performance bonuses and take advantage of employee discounts.
- Participate in the Cycle2Work Scheme.
- Enjoy cinema ticket discounts.
- Embrace sociable working hours.
- Contribute to the Company Pension Scheme.
- Join year-round social events that foster a sense of community.
If you're ready to bring your skills and enthusiasm to our team, seize this opportunity Join us on this exhilarating ride where every interaction counts, and you contribute to shaping exceptional customer experiences. TMT First is not just a workplace; it's a vibrant community where passion meets purpose. Are you ready to be a part of it?
**Job Types**: Part-time, Permanent
Pay: £11.50 per hour
Expected hours: 19.5 per week
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Transport links
Schedule:
- Day shift
- Every weekend
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
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