Customer Care Handler

1 month ago


NewcastleunderLyme, United Kingdom HR GO Recruitment Full time

Customer Care Handler opportunity to join a fantastic Customer Services team with a leading Claims Handling Specialist company.

You will be the escalation point for the business and clients.You will be required to take ownership and provide guidance on complex complains cases, including investigation and resolution.

You will be considered a role model in offering quality customer service.

This is remote role
- you will ideally be based in the Newcastle under Lyme area.

Salary £22000- £24000 DOE

**Working Hours**:Business hours are Monday - Friday 8am - 6pm, 7.5 hours per day with a 1 hour lunch break, 37.5 hours per week. Working pattern will be agreed with your line manager.

**Key Accountabilities**:

- To provide guidance or take ownership of complaints where there is a potential financial and/or reputational risk to CCG
- To provide guidance or take ownership of claims/complaints where special circumstances and/or vulnerable customers are identified
- To be regarded as a Complaints Escalation point to the business and to be a liaison with colleagues, clients, suppliers, customers with regards to escalated complaints.
- Is able to complete a file review/timeline to identify any possible service failures and consider redress, where appropriate
- Is able to carry out an investigation of all relevant points and information pertaining to customer's complaints to seek an appropriate resolution
- Is able to identify the 'true' cause of a complaint through root cause analysis (RCA)
- When required, share your feedback to the business on your findings and provide suggestions on improving Customer Service
- Can take a holistic and impartial approach, whilst being methodical in thought process, to ensure a fair outcome to all parties.

**Qualifications and Experience**:

- Previous Customer Service experience is essential
- Previous experience within the Insurance industry is desirable
- Competent in using Microsoft Office


  • Claims Handler

    1 month ago


    Newcastle-under-Lyme, United Kingdom Meridian Full time

    Do you fancy working for a company who offer a Duvet Day and a Beach Day? FULLY REMOTE POSITION **Key Responsibilities for a Claims Handler**: Review and assess insurance claims to determine validity and coverage To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover Investigate and gather...

  • Claims Handler

    4 weeks ago


    Newcastle-under-Lyme, United Kingdom Meridian Business Support Full time

    **Do you fancy working for a company who offer a Duvet Day and a Beach Day? FULLY REMOTE POSITION** Key Responsibilities for a Claims Handler: - Review and assess insurance claims to determine validity and coverage - To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover - Investigate and...

  • Handler

    1 day ago


    Newcastle-under-Lyme, United Kingdom FedEx Express EU Full time

    **Position Summary**: We are looking for **Handlers** to join our operations teams who are at the heart of our business, ensuring our customer’s packages get to them safely and on time. We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities...

  • Call Handler

    1 month ago


    Newcastle-under-Lyme, United Kingdom Everpool Full time

    **Call Handler** **£18,525 - £22,000 (depending on experience)** **Hybrid (2 days office, 3 days home based)**_**Do you have previous customer service experience?**_ - **Do you have excellent communication skills?**_ - **Are you looking for an excellent career opportunity?**_ We are currently looking for people with excellent communication and...


  • Newcastle under Lyme, United Kingdom Everpool Recruitment Full time

    Everpool Recruitment, are delighted to be supporting our client, to place an experienced Loss Adjuster/Senior property Claims Handler, working on a hybrid basis, for their office based in Newcastle Under-lyme, looking to join a great culture and friendly and ever expanding team! This role will include managing Customer property claims, investigating the...


  • Newcastle-under-Lyme, United Kingdom Global Risk Partners Full time

    **Claims Handler** **Location**: Newcastle-under-Lyme (On-site) **Package**: £Negotiable + Benefits We’re strengthening our Claims function within JSW to ensure we continue to provide outstanding service to our clients and colleagues. You’ll be Responsible for the delivery of claims services, taking overall responsibility for the smooth running of...

  • Customer Hub Officer

    2 weeks ago


    Newcastle-under-Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and BenefitsLocation: RemoteWorking hours: 15 hours per weekAssignment Duration: May - DecemberThis client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer...

  • Customer Hub Officer

    2 weeks ago


    Newcastle under Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and Benefits Location: Remote Working hours: 15 hours per week Assignment Duration: May - December This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a...

  • Customer Hub Officer

    2 weeks ago


    Newcastle under Lyme, United Kingdom Service Care Solutions Full time

    Job Title: Customer Hub Officer - Revenue and BenefitsLocation: RemoteWorking hours: 15 hours per weekAssignment Duration: May - DecemberThis client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a Customer...

  • Customer Hub Officer

    2 weeks ago


    Newcastle-under-Lyme, United Kingdom Service Care Solutions - Housing Full time

    . Job Title: Customer Hub Officer - Revenue and Benefits Location: Remote Working hours: 15 hours per week Assignment Duration: May - December This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently seeking a...


  • Newcastle upon Tyne, United Kingdom greenbean RPO Full time

    **Newcastle** **Salary: £22,000** **Start Date: 10th July 2023** We’re looking for Insurance Claims Handlers to join a fast growth business starting on 10th July 2023. The starting salary for this role is £22,000 with additional benefits including an annual bonus, life assurance, and the opportunity for hybrid working. As a Claims Handler, you will...

  • Claims Handler

    1 month ago


    Newcastle upon Tyne, United Kingdom Tesco Bank Full time

    **General information**: - Job Title- Claims Handler - Home - Customer Settlements- Ref #- 8362- Location- Newcastle- Department- Customer Settlement- Business Area- Claims Customer Experience- Working time- Full-Time- Date Published- 15-08-2023**Serving our customers, communities, and planet a little better every day.**: **Claims Handler - Back Office...

  • Customer Hub Officer

    2 weeks ago


    Newcastle-under-Lyme, Staffordshire, United Kingdom Service Care Solutions Full time

    . Job Title: Customer Hub Officer - Revenue and Benefits Location: Remote Working hours: 15 hours per week Assignment Duration: May - December This client is looking for somebody experienced in processing housing benefit claims with precision and accuracy. Do you thrive in a role where attention to detail is paramount? This client is currently...

  • Claims Handler

    1 month ago


    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Claims Handler** **Newcastle** **Hybrid working is available once the probation period has ended (2 days in the office per month)** **Monday to Friday 9am-5pm (36 hours per week)** **£24,960 Plus DOE** **15th April start date!** **Excellent company benefits!** To be considered for the role, previous experience in a similar role is a must. But if you're...

  • Care Assistant

    6 days ago


    Newcastle-under-Lyme, United Kingdom Agincare Group Ltd Full time

    Job Description Agincare Newcastle-Under-Lyme are looking for  Community Care Assistants  to join their team. Hours:   Full Time or  Part time Location:  £ welcome bonus! Must have a full driving license and access to a vehicle. Paid induction training Paid upfront DBS & Free Uniform Refer a friend scheme -  up to £ Paid...

  • Care Team Leader

    6 days ago


    Newcastle-under-Lyme, United Kingdom Belong Full time

    Belong are an innovative not for profit provider of person centred care for the elder generation; specialising in dementia care. As we enter a period of growth and expansion there has never been a better time to join us! Belong Newcastle-under-Lyme offer support for life within a vibrant community, where care can be provided but an individual’s needs and...


  • Newcastle-under-Lyme, United Kingdom Alliance Medical Ltd Full time

    **About The Role**: We have an exciting opportunity for a Customer Liaison Officer to join our Radiopharmacy team, supporting our national network of 5 Radiopharmaceutical Production Units and the customers we serve. General responsibilities of this role are: - To proactively liaise between Alliance Medical Radiopharmacy manufacturing sites, couriers, and...


  • Newcastle-under-Lyme, United Kingdom Alliance Medical Full time

    **About This Role**: We have an exciting opportunity for a Customer Liaison Officer to join our Radiopharmacy team, based in Keele, supporting our national network of 5 Radiopharmaceutical Production Units and the customers we serve. Situated in the Keele University Science and Innovation Park, the site supplies radiopharmaceuticals to PET (Positron...


  • Newcastle, Staffordshire, United Kingdom Everpool Recruitment Full time

    Senior Claims Handler MUST HAVE PROPERTY CLAIMS EXPERIENCE TO APPLY Within this elevated position the Senior Property Claims Handler will be expected to work with a high level of autonomy. We are looking for experience property claims handlers who can join an expanding team to ensure customer receive the highest level of service through their claim...

  • Senior Claims Handler

    5 hours ago


    Newcastle, Shropshire, United Kingdom Everpool Recruitment Full time

    Senior Claims Handler MUST HAVE PROPERTY CLAIMS EXPERIENCE TO APPLY Apply below after reading through all the details and supporting information regarding this job opportunity. Within this elevated position the Senior Property Claims Handler will be expected to work with a high level of autonomy. We are looking for experience property claims handlers who...