Claims Handler
2 weeks ago
**Do you fancy working for a company who offer a Duvet Day and a Beach Day?
FULLY REMOTE POSITION**
Key Responsibilities for a Claims Handler:
- Review and assess insurance claims to determine validity and coverage
- To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover
- Investigate and gather information to support claims decisions
- Communicate with clients, insurance adjusters, and other stakeholders to resolve claims issues
- Document and maintain accurate records of claim activities and decisions
- Meet productivity and performance goals while ensuring high-quality customer service
**Requirements**:
- Able to show empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach
- Be able to negotiate effectively and identify solutions to manage customer predicament and need
- Able to think creatively and use own judgement proactively
- To have a positive attitude and a flexible approach to change and team working.
- Able to demonstrate a willingness to undertake self development activities.
- Understanding of Insurance Products
- Customer Service Driven
- You do not need to have any experience as a Claims Handler
**Benefits**:
- Fully remote
- Team Nights Out
- Duvet Day
- Beach Day
- 28 days holiday including bank holiday
- Tastcard
- Best till last: FISH AND CHIPS DAY
**Salary**:
Depending on experience
Between £18,000 - £24,000
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