Claims Handler

2 weeks ago

Newcastle upon Tyne, United Kingdom Tesco Bank Full time

**General information**:

- Job Title- Claims Handler - Settlements- Ref #- 8333- Location- Newcastle- Department- Claims Customer Service (new)- Business Area- Claims Customer Experience- Working time- Full-Time- Date Published- 28-07-2023**Serving our customers, communities, and planet a little better every day.**:
**Claims Handler - Settlements**

**Newcastle (Hybrid)**

**36 hours per week. Monday to Friday 09:00 -17:00.**

**The Opportunity**

We are currently recruiting for Insurance Claims Handlers for our Insurance team starting on 16th October 2023. Competitive salary starting from £24,960 per annum and annual bonus.

**The Role**

**Training**

Excellent Training provided. You’ll start your journey with 6-8 weeks of training onsite to give you the best start and tools in your career. Training for this role will be office based and once competent in role you will have the opportunity to move to hybrid working if certain criteria is met.

**What you’ll be doing**
- Customer Services: Carrying out standard customer service activities and managing simple customer enquiries
- Insurance Claims Administration: Carrying out a range of information gathering and data processing activities to support the administration of insurance claims, including an initial review of claims documentation to identify further information needed and/or to allocate cases to the appropriate claims’ specialists/investigators
- Insurance Claims Evaluation: Interview claimants to evaluate straightforward low value claims

**What skills and experience do you need to be a Claims Handler?**
- You’ll love working with customers, be customer focused and passionate about finding the best outcome for our policyholders
- Experience of working in customer services with a previous background of working with customers either by telephone or face to face is essential
- Resolution focused and resilient
- Excellent verbal and written communication skills
- Ability to make robust decisions based on the information presented
- Self-motivated and able to manage your time effectively with case loads
- Strong PC skills and ability to use new software.

Training for this role will be office based and once competent in role you will have the opportunity to move to hybrid working, if certain criteria is met.

LI-LC1
- We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.-
**Why Tesco Bank?**:

- We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
- All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.

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