Customer Claims Advisor
2 weeks ago
Looking for flexibility and a great work life balance? If so then this role may just be for you.
A Global Insurance Subsidiary are currently recruiting for Customer Service Advisors to join their well-established motor claims team in Newcastle. We are looking to speak to individuals with call centre / customer service experience that are wanting topursue a career in insurance.
As a Customer Service Handler, you will:
- Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience to policyholders / third parties.
- Ensure creative and effective solutions are delivered to provide and excellent claims third party customer experience and meet third party capture targets
- Use customer claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs..
- Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved
- Provide a high level of service to customers, third parties and suppliers.
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