Customer Service Advisor
3 weeks ago
Join our client's team as a Patient Support Advisor and make a real difference in the lives of patients and their support persons. As a Patient Support Advisor, you will be responsible for responding to and documenting customer technical enquires via phone calls and emails. You will engage with prospective and current customers, including patients, their support persons, and healthcare professionals, providing them with the best possible resolution to their concerns. Every call will be diligently recorded into the system to ensure accuracy and accountability.
Our client values a high level of customer service, and your ability to speak with customers in an empathetic and supportive manner will be crucial. By promoting precise information and demonstrating your strong interpersonal skills, you will help create an excellent customer experience. Compliance with regulatory requirements and adherence to Standard Operating Procedures (SOPs) are also important aspects of this role.
With our client, the opportunity to contribute and grow is endless. This role gives you the chance to be part of an inclusive and diverse team, working across different professional cultures. Your continuous improvement mindset and commitment to delivering exceptional service will be valued and supported.
Are you a match for this role? Here are the qualities we are looking for:
- Strong interpersonal skills and good communication
- Customer-oriented and service-driven
- Ability to solve problems.
- Continuous improvement mindset
- High level of accuracy
- Ability to work across different professional cultures.
Candidates will need to pass a DBS check.
The hours will be 8:30am - 17:00pm for the first 4-6 weeks. After that, the shifts will rotate between 8am and 8pm.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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