Protocol Claims Handler

2 weeks ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

**Winn Group,** home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

**Winn Solicitors** is a Legal 500 company and market leaders in Personal Injury Law.

We are recruiting for a Protocol Claims Handler/Legal Clerk to become part of the successful First Response Team. You should possess the skills, personality, and character to enhance delivery of our service to both clients and stakeholders.

40 hours per week

**Benefits**:

- **Annual salary review**:

- **22 days holiday, plus bank holidays, and an additional birthday holiday**:

- **Three-day bonus holiday for full attendance**:

- **Option to buy & sell 5 holidays per year**:

- **Additional holidays for long service**:

- **Training, development and career progression opportunities**:

- **Fully funded recognised training and qualifications**:

- **Corporate Metro Scheme**:

- **Bike to work Scheme**:

- **Pension scheme contribution**:

- **Company social events**:

- **Employee Assistance Confidential Helpline**:

- **Death in service insurance (3x salary)**:

- **Staff referral bonus scheme**:

- **Annual flu jab and eye care scheme**
- Manage ad hoc telephone inquiries from clients, stakeholders, and third parties.
- Settle claims in line with policy cover and legal liability.
- Build positive client relationships, managing expectations for the right outcomes.
- Ensure accurate case handling under Civil Procedure Rules and Legislation.
- Monitor hire vehicles for effective use.
- Negotiate to control costs and meet deadlines.
- Prepare cases thoroughly with strong arguments for recovery.
- Use B2B systems to submit evidence and negotiate with insurers.
- Maximize income by recovering hire, repairs, and other losses.
- To ensure you uphold the Core Values of the Winn Group.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

**Person Specification**:

- Ability to work in a fast-paced environment
- 1 year experience working in contact centre environment
- Attention to detail and accuracy
- Time management and organisation skills
- Experience of working towards deadlines and performance objectives
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamworking within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution -focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

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