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Business Services Coordinator

4 months ago

Wakefield, United Kingdom Highways England Full time

**Your new Role
Are you an experienced administrator looking for your next challenge? Do you enjoy working with a variety of different internal and external stakeholders and customers?

National Highways have an excellent opportunity for a Business Services Coordinator to join our team based in either Leeds or Wakefield on an FTC basis. As a Business Services Coordinator you’ll support and enable the delivery of capital investment, maintenance, and all operational capabilities by the Operations Directorate. The broad scope of this role encompasses the delivery and coordination of business services and administrative support to a wide range of internal and external stakeholders.

**What you’ll lead on**
- Ensuring that customer contacts and correspondence are drafted and completed to the required performance standards.
- Enable and support effective information management including the maintenance of documents, records and dissemination of notices, memoranda, and information.
- Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered.
- Provision of effective administrative support to the business

**To be successful you will have**
- Experience in Business Administration or Operational Support environment
- Exceptional administrative skills along with sound organisational skills
- Ability to communicate with key internal and external stakeholders both written and verbal
- Good knowledge of MS Office programmes and working on other in-house systems
- Excellent customer service skills with the ability to influence and negotiate

**A bit about us**

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

**Want to know more?