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Customer Service Coordinator
4 months ago
What makes this business great...
- 2 days working from home
- A business that celebrates staff retention due to the culture of the business
- A business that can offer long term career development
- Fantastic benefits including a 25days annual leave plus a day for your birthday, life assurance and Westfield Health
- 37.5 hours per week 8:30-4:30 Monday to Friday
- Not a call centre environment
The job role:
- Answering questions, resolving issues, and handling complaints. Expertly looking after customer needs across the business.
- First line call handling for inbound customer service and after-sales calls.
- Explain technical troubleshooting steps relevant to the end user’s specific requirements.
- Liaise with the Quality Department regarding complex technical product queries.
- Liaise with Carriers for delivery and consignment details.
- Complete weekly consumer satisfaction audits.
- Routine office tasks, post, reception, housekeeping, and other ad-hoc duties.
- Provide holiday/sickness cover across the customer service team.
- Occasional Order Processing.
Experience and Background Requirements
- Excellent telephone communicator. Ability to listen intently and to verbalise with clarity and confidence. For this reason, a clear and professional level of spoken English is essential.
- Must be friendly, helpful, and patient, with a demonstratable desire to help people, and proactive attitude to resolving issues and complaints.
- Experience of working within a customer service team, customer facing role, or within an environment where help and support is provided, is highly desirable.
- Top grades and/or of degree calibre, able to demonstrate critical thinking with a logical approach to processes and procedures.
- Punctual, professional, with a strong work ethic, and a commitment to understand and adhere to company policies and procedures.
- Computer literate - Microsoft Office essential (Outlook, Word, Excel), Oracle & Salesforce would be useful.
- Able to work unaided and make quick decisions whilst remaining calm, professional, and maintaining high standards in a pressured and time sensitive role.
- Strong administration skills and a proven team player.
**Benefits**:
- Free parking
- Free coffee machine
- 37.5 hour working week
- Life Assurance x4
- Free fruit
- Contributory pension upto 8.5%
- Career progression opportunities
- Westfield Health
- 26 days plus stats annual leave
- Employee assistance programme
- Discounts
- Annual Christmas Dinner and team day out
- 2 days working from home
**Job Types**: Full-time, Permanent
Pay: £20,000.00-£22,000.00 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Rossington: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: Hybrid remote in Doncaster
Reference ID: CS Doncaster
