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Customer Service Coordinator

2 months ago

Doncaster, United Kingdom E3 Recruitment Full time
Customer Service Administrator Job Description

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at E3 Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage customer accounts and provide updates as necessary, working within customer deadlines.
  • Ensure all necessary customer record documents, MIS internal systems, and other record systems are complete to ensure a smooth work process for all areas of the company and customers.
  • Support roles to ensure vehicles arrive on time to meet customer deadlines and expectations.
  • Deal with customer complaints and support requests.
  • Arrange warranty or chargeable repairs, including on-site and off-site works.
  • Process sales of vehicle accessories, vehicle racking, and livery accident damage.
  • Contact and liaise with customers as needed.
  • Liaise with third-party suppliers as needed.
  • Liaise with internal departments.
  • Perform general administrative duties as required.
Requirements:
  • Ability to communicate effectively and professionally in writing and verbally.
  • Leadership skills are preferable.
  • Ability to work independently and as part of a team.
  • Accuracy in all tasks.
  • Ability to learn technical information quickly.
  • Flexible as the work can be varied.
  • Strong organizational skills.
  • Excellent computer skills and knowledge of programs such as Excel preferred.
Benefits:
  • Permanent position.
  • Forward-thinking manufacturing company.
  • Free parking on site.
  • Progressive company.
  • Lively office environment.