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Customer Support Coordinator

2 months ago

Doncaster, Doncaster, United Kingdom Distinct Consultancy Group Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Support Administrator to join our team. As a key member of our Services and Contract Management Teams, you will provide day-to-day administration support, ensuring the smooth processing of documentation and effective management of contracts.

Key Responsibilities
  • Coordinate Services Team activities and provide quotes and customer information through our CRM system.
  • Communicate effectively with customers, the Services Team, and Contract Management Team to proactively manage issues.
  • Provide Customer KPI Data for presentation by the Contract Management Team.
  • Maintain and update key business trackers, databases, and reports in a timely manner.
  • Receive customer demand and arrange delivery of products, coordinating transport to ensure timely delivery.
  • Expedite the receipt and processing of business data, undertaking ERP system transactional processes to support customer invoicing.
  • Assist and support customers with queries and escalate concerns or issues promptly to the Assistant Contracts Manager and Contracts Manager as appropriate.
Requirements
  • Experience in a fast-paced customer-focused administration role, preferably within a manufacturing or engineering business.
  • Excellent Microsoft Office skills, particularly Excel.
  • Organized with a high level of attention to detail.
  • Administrative experience in a similar customer-facing role.
  • Strong communication and customer relationship building skills.
  • Ability to work with data and maintain a high level of attention to detail.
  • Able to work individually or as part of a team.
  • Commercial awareness and a self-motivated, proactive attitude.
What We Offer
  • A competitive basic salary of £24,000.
  • The opportunity to join a successful and growing business.
  • Private Medical insurance.
  • Career progression opportunities.
  • Flexible Working arrangements.
  • Early finish Fridays.
  • 33 Days Holiday (including bank holidays).
  • 5% pension contribution.
  • Ability to purchase extra holidays.