Customer Service Agent

3 weeks ago


London, United Kingdom CCP Full time

Are you a customer centric individual who thrives to deliver high quality and efficient customer service?

Are you keen to work with a forward-thinking company built on accountability, reliability, empathy, and ambition?

They have full-time permanent roles as well as a 1-year FTC maternity cover available, all working on a hybrid basis. Shifts are on a weekly rotational basis, falling between 7am - 7pm (Monday to Friday). Once a two-week onsite training period has been completed, the successful Customer Service Agent will attend the office for just two consecutive days a week. There is parking available on site and the office is easily accessible by public transport.

**Responsibilities**:

- Quickly deal with incoming customer calls in a courteous and efficient manner.
- Accurately make bookings and advise clients on suitable options. Recognising that some information and items are highly sensitive/confidential.
- Keep clients informed of any issues or delays with their deliveries.
- Log calls and update client details on Salesforce.
- Liaise with staff across all departments and service centres as necessary.
- Monitor personal performance ensuring targets are met, reporting any shortfalls to your line manager.

Experience, Skills, and Knowledge:

- Customer focused and able to demonstrate high levels of customer service.
- Excellent verbal and written skills.
- Able to use own initiative and solve problems.
- Willing and flexible to respond positively to challenges.
- Excellent organisational skills and attention to detail.
- Able to work well under pressure and to deadlines.
- Reliable team player who can effectively work in challenging circumstances.
- Previous call centre/contact centre experience.
- High levels of punctuality and attendance.

Benefits:

- 23 days holiday allowance that rises with service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments - could be graduation, first day of school or moving home.
- Access to a health and wellness program.
- Staff can enjoy a variety of high-street discounts and rewards.
- Ride to work scheme.
- Increased discretionary company sick pay.

**Salary**: £22,500.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you comply with the working arrangements as outlined in the advert?

**Experience**:

- contact centre/customer service: 2 years (preferred)

Work Location: Hybrid remote in London

Reference ID: TC-CSL



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