Sales and Customer Service Agent
4 weeks ago
We have a very exciting opportunity for a Sales and Customer Service Agent based in Woodford. This is a fantastic opportunity for the right candidate to join a Nationwide company working for a fantastic team with masses of opportunity.
Job Purpose
To deal with customer inquiries and orders effectively and proficiently. To be proactive in seeking new business and at all times complying with company business controls and health and safety policies.
Key Results Areas
- Ensuring all orders are processed accurately and on time, in full.
- Ensure customer quotations and customer correspondence are completed professionally.
- All cash handling must be dealt with in line with company policy.
- Achieve sales and margin targets of the branch.
- Target new customers.
- Follow up all enquiries.
- Ensure that all held orders are chased and customers contacted for payments.
- Order back-to-back stock in line with company policies.
- Help out with stock take.
- Nonstock and stock purchasing.
Knowledge, Skills & Experience Required
- Customer Focused
- Problem-solving ability relating to customer service
- PC literate
- Excellent organisational skills
- Experience of working in a pressurized environment
- Short learning curve
- Keen attention to detail
- Ability to multi-task
- Holiday 31 days increasing to 33 with service (including 8 bank holidays)
- Retirement Savings Plan Matching contribution for less than 4%, above 4% contribution increasing with service
- Life Assurance 2 x salary / 4 x salary in pension scheme
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