Customer Service Agent

1 month ago

London, United Kingdom Makepeaceltd Full time

Responsibilities:

- Make outbound calls to customers to provide assistance and support
- Analyze customer needs and provide appropriate solutions
- Handle customer inquiries and resolve any issues or complaints
- Maintain accurate and detailed customer records
- Collaborate with other team members to ensure excellent customer service

To use the relevant technology systems to provide high quality accurate advice.

To be readily identifiable as a Contact Islington agent. To comply at all times with the

dress code and/or to wear the uniform provided.

To work shift patterns within designated Contact Islington operational hours including

evening and weekend working

To maintain records and produce statistics where necessary.

To correctly handle in-coming post and link correspondence with existing files and to

within agreed timescales.

To monitor personal performance in terms of agreed personal work targets.

To comply with the Council’s policies and procedures and ensure the confidentiality of

customer information.

To attend training relevant to the purpose of the role.

To carry out other duties which are in line with the purpose and grade of the post.

To be an effective and productive member of a front line, customer focused team,

contributing to meetings, team building, and continuous improvement.

To handle, process, and record payments by cash, cheque and credit cards.

To encourage customers to use all the facilities provided in the service and assist them

in accessing information and services. To ensure that queues are effectively monitored

and customer waiting times meet set performance standards.

Ensure all customer details are identified and recorded accurately on the relevant

computer systems.

To work to a consistently high standard, and on own initiative, complying with systems

developed to demonstrate quality, including external assessment and customer

feedback.

To contribute to reviews of working practices and readily adopt new ways of working.

Qualifications:

- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to analyze customer needs and provide appropriate solutions
- Previous customer service experience is preferred
- Ability to work well in a team environment

**Job Types**: Full-time, Temporary contract
Contract length: 4 months

**Salary**: £17.76 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London, N1 1XR: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a DBS?
- Have you worked with the council before?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)
- council Receptionist: 1 year (preferred)

Work Location: In person

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