Customer Service Agent

3 weeks ago


London, United Kingdom Australasian Recruitment Company Full time

**CUSTOMER SERVICE AGENT**

A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Service Agent to join the team on 3-month fixed-term contract

You will be instrumental in a growing organise, supporting and onboarding new suppliers being responsible for obtaining all relevant information, documentation and completing the vetting process. You will support clients with basic queries and provide excellent customer service.

**CUSTOMER SERVICE AGENT ROLE**:

- Providing prompt and accurate information, assistance, and solutions to customer inquiries and concerns
- Cultivating positive relationships with customers to enhance their overall experience.
- Addressing and resolving customer complaints and issues with professionalism and efficiency
- Collaborating with internal teams to find effective solutions to complex customer problems
- Following up with customers to ensure that their concerns have been adequately addressed
- Developing a comprehensive understanding of products and services to provide accurate information to customers
- Staying informed about updates and changes to products, services, and company policies
- Seeking feedback from customers to identify areas for improvement in our products and services
- Providing insights and suggestions to enhance the overall customer experience
- Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach to customer service
- Sharing customer insights with relevant teams to contribute to product and service enhancements

**CUSTOMER SERVICE AGENT ESSENTIALS**:

- Must have minimum of 1 year office customer service or client facing experience
- Team player who sees the importance of proactivity and collaborative
- Problem solving ability and a customer focused mindset
- For information on how we process personal information please refer to our website: _
**_How We Use Your Personal Information_**
**_._



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