Customer Service Support Agent

1 month ago

London, United Kingdom Allied Gold Ltd Full time

We are a family-run business producing jewellery for over 40 years with an extensive company portfolio, our specialty being wedding and engagement rings. We have built a reputation for reliability, craftsmanship, and innovation of which we are proud and continuously strive to be the leaders in innovation and design.

We are recruiting for a Customer Service Support Agent to join the existing team who are integral to the smooth running of our business. As a Customer Service Support Agent, you will be responsible for processing all incoming returns and service jobs, as well as, supporting the Sales Team and contributing to the efficiency of the department. You will provide excellent administrative support, ensuring clear communication with our customers. With a proactive attitude, you will excel in handling customer enquiries with great attention to detail.

**Responsibilities**:
The role will include but is not limited to;
Logging and processing of customer returns/service jobs

Generating quotations from customer requests

Champion of order processing from receipt to delivery

Provide admin support to the Sales Team

Checking and processing internal paperwork.

Liaising with various departments to obtain required information

General office admin duties

An ideal applicant will have the relevant industry experience and be organised with a determination to ensure our customers have a true-to-brand experience.

This is an office-based role and you must be able to commute daily to E8. Our office hours are 8 am - 5 pm.

**Requirements**:
Proficient in Microsoft Office

Excellent attention to detail

Excellent customer service skills

Team player with a “Can do” attitude

Accurate and proven numerical skills

Ability to work to tight deadlines

Previous industry experience is preferred.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Reference ID: AlliedCSR

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