Customer Service Agent
4 weeks ago
**WHO WE ARE**
- QUINTESSENTIALLY BRITISH; DISTINCTLY GLOBAL.
- At Ted Baker, we know what it means to be a truly forward-thinking designer brand. From the iconic props in our shops, to the delightful details and thoughtful touches which set us apart from the crowd. These are the qualities we see brought to life in our People.
-
**THE ROLE**
- The role of Ted’s Customer Service Agent is to be the front-line support for Ted Baker’s global customer and client base; by providing information, assisting customer enquiries, service/workflow knowledge and anything else Ted associated In addition to this be able to demonstrate capability in managing fluctuating workloads and adhere to personal communication KPI’s - alongside daily organisational tasks. Show proficiency and great customer experience in resolving customer facing communications and complaints through various channels within required SLAs.
**MAIN RESPONSIBILITIES**
- Navigating Ted Baker’s bespoke systems to manage customer online orders and product information.
- Deal with and remedy complaints in regards to Ted stores, customer issues and faulty goods - this is done via internal investigation and/or liaising with Ted’s retail teams.
- Daily interaction and communication with Ted’s customers, and more specifically our ecommerce and retail clients.
- Receiving and relaying order information, amending data, and fixing systematic or order issues when relevant.
- Liaise with and track status of orders through 3rd party courier companies to best advise Ted’s customers.
- Creating and processing telephone Ecom orders for Ted’s customers upon request.
- Checking of stock levels in multi-territory locations for customer requests to assist retail sales.
- Contact customers to ascertain data omitted on Ecom orders, or request how orders are to be modified and or investigated.
- Demonstrate knowledge of item product lines, online services, retail services, prices, delivery times, drop ship items, various marketing & promotional services, and similar data, as required.
- Assists Ted’s clients in Returns and replacements as well as processing of exchanges as needed.
- Perform other customer based assigned administrative duties required by the CS management team.
- Show competence in the navigation of Ted’s gift card and order management systems.
- Manage processing of incoming/outgoing mail/ correspondence to or from Customer Service.
**TOOLS OF THE TRADE**
- Previous experience with customer contact tools (Zendesk) preferable.
- MS Office proficiency (Word, Outlook, Excel, Power Point).
**PERSONAL TRAITS**
- Excellent organization skills and strong attention to detail
- Strong sense of urgency and ability to meet deadlines.
- Excellent communication skills with retail background.
**OUR VALUES**
- AUTHENTIC
- We have the freedom to be our ‘best self’, being true to ourselves and others
- KIND
- We try to do the right thing: for each other, our communities, our planet and for Ted
- CURIOUS
- We are hungry to explore, innovate and think differently
- COURAGEOUS
- We have the confidence to be brave, have fun and discover the unexpected
- INCLUSIVE
- We embrace and respect individuality and celebrate difference & diversity
-
Office Agent
2 weeks ago
City of London, Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We are currently recruiting for a friendly and confident Client Experience Agent to join our Customer Services department on a part time basis for a fixed-term of 3 months. As a Client Experience...
-
Office Agent
2 weeks ago
City of London, Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We are currently recruiting for a friendly and confident Client Experience Agent to join our Customer Services department on a part time basis for a fixed-term of 3 months. As a Client Experience...
-
Client Experience Agent
7 days ago
London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
-
Client Experience Agent
2 weeks ago
London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.Check all associated application...
-
Client Experience Agent
2 weeks ago
London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
-
Client Experience Agent
2 weeks ago
London, United Kingdom Agent Provocateur Full timeJob DescriptionAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently...
-
Client Experience Agent
2 weeks ago
London, United Kingdom Agent Provocateur Full timeJob Description Agent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently...
-
Client Experience Agent
7 days ago
London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
-
Client Experience Agent
2 weeks ago
London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently recruiting for a...
-
Client Experience Agent
2 weeks ago
London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently recruiting for a...
-
Client Experience Agent
2 weeks ago
London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.Please make sure you read the...
-
Client Experience Agent
2 weeks ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.Check all associated application...
-
Client Experience Agent
2 weeks ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. We are currently recruiting for a...
-
Client Experience Agent
2 weeks ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
-
Client Experience Agent
2 weeks ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
-
Client Experience Agent
7 days ago
London, UK, UK, United Kingdom Agent Provocateur Part timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
-
Client Experience Agent
2 weeks ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.We are currently recruiting for a...
-
Client Experience Agent
2 weeks ago
City of London, Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. Check all associated application...
-
Client Experience Agent
2 weeks ago
City of London, Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence. Check all associated application...
-
Client Experience Agent
2 days ago
Greater London, United Kingdom Agent Provocateur Full timeAgent Provocateur is an iconic British lingerie, nightwear, accessories and beauty brand founded in 1994 with retail stores across North America, Europe and UK. We empower strong, sensual and independently minded individuals who are looking to reward themselves with products that reinforce their innate sense of confidence.Please make sure you read the...
