Customer Service Advisor

1 month ago


London, United Kingdom Firmin Recruit (Agent) Full time

We are Firmin Recruit, an employment business working on behalf of our established manufacturing client based in south east London.

Our client has over 40 years’ experience servicing the global numismatic industry. They have experienced 25% profitable growth year on year over the last 5 years, are a medium sized company and exceeding a 12-million-pound turnover.

A family-owned business that still has members involved at Board level, and the MD having shares in the company. They are an ambitious organisation looking to establish £25 Million by 2025 and a great company to work for.

Due to business growth, they are looking for an experienced Administration / Customer Services advisor to join their business. The role is to act as the primary link between operations, the customer, and the sales team to maximize supply performance and ensure effective communication within the company about all aspects relating to customer supply.

**Hours**:9:00 - 5:30 / Monday - Friday

**Salary**: £27,000 - £28,000 per year

**Location**:Camberwell, SE London ( nearest tube station is Denmark Hill)

**Benefits**:23 days holiday & Bank holidays, Pension & Parking

**Key Responsibilities**:

- Process customer purchase orders through to completion
- Update Excel spreadsheets for order tracking
- Raise purchase orders and send to 3rd part suppliers via CRM system
- Raise sales orders
- Generate works orders, ready for production
- Order confirmation to customers
- Process customer rejects / discrepancies
- General administration and customer services duties as required
- Min three years’ experience in an administration role
- Excellent attention to detail with a methodical approach
- Good problem-solving skills and the ability to multi-task
- Strong communication skills
- Strong Microsoft Office skills

This is an excellent opportunity to be part of an exciting company who are growing.

If you have the experience required and would like more information regarding this role, please apply, attaching your up-to-date CV.

PLEASE NOTE: Firmin Recruit are an agency working on behalf of our client.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Services/Administration: 2 years (preferred)
- Strong Word & Excel: 2 years (preferred)
- Strong communication: 2 years (preferred)

Work Location: One location


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