Customer Service Advisor

3 weeks ago


London, United Kingdom Grafton Recruitment Full time

**Customer Service Advisor**
Stratford
Monday to Friday (Hybrid working 3 days in office, 2 days from home)
08:00 - 17:00
£25,000 - £30,000
**Overview**:
Grafton UK is recruiting exclusively for a market-leading Logistics Company to source an enthusiastic Customer Service Advisor to join their fast-growing Customer service team in East London.
**About the role of a Customer Service Advisor**:
The role of a Customer Service Advisor consists in constantly ensure the smooth and flawless execution of all transport requests, so that client SLAs are accomplished, and targets achieved.
You performs the duty of planning and communication towards haulers and customers.
You will also be the first point of contact for Customers and main haulers, with a strong focus on planning, customer satisfaction and communication
**Duties of a Customer Service Advisor**:

- Manage commercial relationship with company Key Customers.
- Plan fleets based on low/peak seasons, bank holidays and yearly recurrent disruptions.
- Weekly review of results and targets.
- Maintain the CRM up-to-date in real time, by monitoring and reviewing the data, including complete and accurate information about the providers, preferred routes, conditions and agreements, contacts etc.
- Guarantee time-effective communications with clients, sales departments or other Company units in case of delays or problems with collections or deliveries.

**Requirements**:

- Team worker, with exceptional organizational skills, quick at calculating and estimating, negotiator, transforms stress into bursts of energy, never sees problems but challenges to tackle or learn from, calls it a day only when everything has been fixed,solved or addressed.
- Fluent English (Italian, German or French highly appreciated). Any additional European language is a plus.

**Benefits**:

- Company pension
- Fantastic career progression opportunities
- Hybrid work opportunity + Flexibility
- 25 days holiday + bank holidays


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