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Service Scheduler

4 months ago


Banbury, United Kingdom 3R Consulting Ltd Full time

**My client is the world's leading provider of cleaning solutions with around 15,000 employees in 80 countries and an innovative product offer for commercial and domestic customers alike. Renowned for their innovation, over 90% of their productshave been developed in the past 5 years. They owe this success to their employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make them a well-known brand and a most attractive employer to developyour career with. Do you want to be part of their growth story?**

**Company Benefits**
- Competitive salary with career progression
- Pension Scheme
- Discretionary Bonus Scheme
- 24 days annual holiday + bank holidays (increases with service)
- Simplyhealth Cash Plan (including retail discount scheme)
- Critical Illness Cover
- Life Insurance
- Employee Assistance Programme (EAP)
- Staff discount on company products

**Service Scheduler - Banbury**

**Purpose of the Role**:
To be a custodian of the brand, to effectively meet our customer's needs, and to help build a growing, profitable, sustainable business.

To support Field Service Technicians within a regional area including co-ordination, booking and effective scheduling ensuring the delivery of a world class service experience.

**Your key responsibilities will be**:

- To be a custodian of the brand at all times and demonstrate values in line with company philosophy
- Daily communication with Regional Field Service Technicians, Regional Service Team Leader and other Regional Service Schedulers
- Supporting and assisting Field Service Technicians with regard to their daily schedule, outstanding service requests and associated queries
- To effectively utilise Field Service Technicians in order to maximise productivity and minimise response times
- Ensuring all service level agreements and associated contract conditions are adhered to and met
- Scheduling of work for Field Service Technicians
- Despatching work to Field Service Technicians in CRM
- Liaising with external and internal customers in relation to service request progress and updating CRM accordingly
- Processing spare parts orders
- Manage / update Cases & Work Orders within the Regional Scheduler Dashboard in CRM daily
- Undertake other activities requested by management to meet department and/or business requirements

**Your qualifications and experience are**:

- 3 GCSEs at Grade 4, including English and Maths or equivalent
- Experience in a Customer Service or support role
- Experience in an office administration role
- Good communication skills both written and verbal
- Strong planning and organisational skills
- Excellent attention to detail and accuracy