Team Administrator

6 months ago


Southall, United Kingdom West London NHS Trust Full time

To use initiative to draft a response in the consultants absence. 3. To deal with incoming telephone calls, address general enquiries and to take messages as appropriate. This may include dealing with distressed/suicidal patients or relatives of patients who may become verbally aggressive / abusive.

To exercise judgement on the most appropriate response. 4. To deal with enquiries from service users within professional boundaries. Ward Support Programme: (Currently under Review) As part of the Ward Support Programme, every medical secretary is affiliated to up to two wards within the West London Forensic Service.

**As part of this programme the post holder would be required**: 1. To attend the wards Clinical Improvement Group in order to report back on any administrative issues. 2. To work with the ward administrator to ensure the ward is maintained in good order.

3. To work with the ward administrator in order to ensure that the ward(s) receives a comprehensive administrative and secretarial service. Information Technology: 1. To continue to support the development and implementation of RIO (Patient Information system) of which full training will be given.

2. To collect and record data, electronically or manually, as required. 3. To use computer skills to summarise information using databases and to prepare reports using the word processing system.

**Other Administrative Duties**: 1. To be responsible for additional administrative duties to ensure effective and efficient service delivery by the Administration Department 1. To implement changes to working practices following approval from the management team and working with the administration team to develop best practice for the department. Other Requirements: 1.

To provide support to colleagues during sickness, annual leave and other absence as required. 2. To attend mandatory training courses as required. 3.

Any other duties that may be delegated as appropriate to the nature and grading of the post.


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